Returning or Exchanging an Item

If for any reason you are not entirely satisfied with your purchase, you may return it within 30 days. To return or exchange an item, please complete the following steps:

• Circle the items(s) you are returning on the order form included with your purchase.
• Please write the reason for the return at the bottom of the order receipt.
• If you are exchanging an item, please indicate the item you would like us to send at the bottom of the form. Please be sure to indicate the address where you would like us to send the exchanged item if different from the original address.
• Pack and seal your return item along with the order receipt.

Note:

The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.

Terms and Conditions

Last updated: (09/22/2016) .

Please read these Terms and Conditions carefully before using www.custompoolproducts.com operated by Custom Pool Products, Inc. Your access to and use of this website service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use this website service. By accessing or using this website service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access this website service.

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

UPS


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.